1 vs 1
Head-to-head battles
Two reps, one metric (revenue, meetings, deals, points), stakes held in escrow. The winner takes double plus a company bonus.
Gamification for field sales · telesales · customer care
KPI ARENA.
TURN TARGETS INTO A GAME.
Verified GPS check-ins, fingerprint/Face ID, voice reports. 1v1 battles, team vs team, seasonal leagues. Every point is backed by evidence — and flows straight into your CRM via webhooks.
01 / Check-ins with proof
4 LAYERS OF PROOF.
ONE TAP.
Reps open the app, snap a photo, say a few words. The system checks place, time and identity — managers no longer have to take reports on trust.
- 01
GPS & geofence
5 readings in ~6 seconds, compared with the customer’s location. Right place = “Verified”, wrong place = no points.
- 02
Photo with the customer
Reads the capture time and GPS inside the photo, blocks old gallery shots and re-used photos (pixel-level matching).
- 03
Fingerprint / Face ID
A passkey on the rep’s own phone signs every check-in — no more buddy check-ins, works offline too.
- 04
Voice reports
Speak instead of typing. On-device Vietnamese recognition; offline it records and AI transcribes once back online.
No signal? Check-ins still work — they queue on the device and sync when the connection is back.
02 / A superpower for every role
FROM THE STREET
TO THE CIO’S OFFICE.
Field sales & customer care: Every customer visit earns points instantly — transparent, fair, and playable even without signal.
- GPS + photo check-in, biometric confirmation, voice reports — offline-first, syncs automatically.
- Instant points, lucky wheel, mystery chest, badges, and a Career Tree where each level adds commission.
- Daily quests: 5 dormant customers to win back, with an optimised map route and Google Maps hand-off.
- 1v1 battles, team battles, seasonal leagues; spend points in the reward shop.
- A personal AI coach, a transparent points history and the right to appeal any penalty.
Team leads & managers: See who is falling behind from week two — and pull the right lever in one tap.
- Pacing KPI: on track / at risk / off track per rep, with AI-coach action suggestions.
- One-tap support quests (with a ride-along buddy) and Happy Hours with budget and winner caps.
- Pair 1v1 battles with escrowed stakes, build teams and team battles, run seasonal leagues.
- Approve large self-reported deals before points are paid; anti-cheat queue ranked by risk.
- Office TV wall: rotating leaderboards with sound and animation every time someone scores.
CIO / IT & leadership: Measure the ROI of every incentive dong, keep tamper-proof records, plug into the CRM/ERP you already have.
- ROI over 7/30/90 days: revenue per 1 ₫ of rewards, verified check-in rate, fraud blocked.
- Append-only points ledger, audit CSV export and level / commission export for payroll.
- Open API ingests deals and meetings from your CRM; HMAC-signed webhooks push events out.
- Point rules, reward tables and risk thresholds are configurable live — no redeploys.
- Three-tier permissions; photos and audio stored privately behind links that expire in 1 hour.
03 / Competitions & rewards
1 VS 1. TEAM VS TEAM.
WHO GETS PROMOTED THIS SEASON?
Healthy competition with clear rules, scored from real data — nobody can talk their way up the leaderboard.
Team vs Team
Team battles
Scored as average per member so smaller teams compete fairly. Live score bar, and every member of the winning team is rewarded.
Seasonal leagues
Bronze → Diamond
Divisions by skill: the top get promoted, the bottom relegated every season. New seasons can open automatically each month.
Happy Hour
Flash Quests
“2 golden hours: close 20M ₫ or 2 meetings” — up to ×3 points, with budget and winner caps.
Quests
Quests & optimised routes
Customers to revisit are ordered into the shortest route on the device, with one-tap Google Maps directions.
Instant rewards
Lucky wheel & mystery chest
Server-side draws with published odds. Vouchers, cash, days off land straight in the reward wallet.
Career tree
Levels + commission
Rookie → Legend, every level adds commission %. Permanent badges for real achievements.
Points shop
Reward shop
Reps spend points on vouchers, gifts, days off. Stock, monthly limits, minimum level — automatic refunds when rejected.
Office TV
Live leaderboard
Rank by revenue, meetings, win rate, points — filter rookies vs veterans, with effects every time someone scores.
04 / Layered anti-cheat
GAMIFICATION ONLY WORKS WHEN NOBODY CAN CHEAT.
- Layer 1
Rules
10+ rules: fake GPS, impossible travel, duplicate or old photos, shared devices, missing biometrics, fake calls, ghost leads.
- Layer 2
Behaviour baseline
15 risk features compared with your own team’s normal behaviour over 30 days — anomalies stand out.
- Layer 3
AI model
Learns from managers’ review decisions and retrains nightly. It only holds points for review — it never penalises.
- Layer 4
Humans decide
Managers see the photo, map and audio, then confirm or dismiss. Nobody reviews themselves. Large self-reported deals need approval.
05 / Webhooks & Open API
PLUGS INTO YOUR CRM, ERP, BI.
NO REBUILD NEEDED.
KPI Arena talks to the systems you already run — both ways, securely, with metered quotas.
- Outbound webhooks: 13 event types,
HMAC-SHA256signed, up to 5 automatic retries over ~4 hours, delivery log, manual redeliver, secret rotation. HTTPS only, private IPs blocked. - Inbound Open API: your CRM sends
deal.won,meeting.completed,deal.cancelled— points are awarded, reversed on cancellation, and de-duplicated. - Read API for BI: paged point profiles and ledger, with
X-Quota-Remainingheaders so your system can pace itself.
POST https://crm.your-company.com/webhooks/playbook
X-Playbook-Event: team_battle.completed
X-Playbook-Timestamp: 1767225600
X-Playbook-Signature: sha256=9f2c…e41a
{
"id": "tbattle_8f3a…",
"type": "team_battle.completed",
"tenantId": "your-tenant",
"occurredAt": "2026-10-31T10:00:00Z",
"data": {
"title": "October Blitz",
"metric": "revenue",
"scoring": "average",
"teamA": { "name": "Team Phoenix", "score": 148200000 },
"teamB": { "name": "Team Velocity", "score": 107500000 },
"winnerTeamId": "team_a1", "isTie": false
}
}- checkin.recorded
- deal.approval_requested
- deal.reviewed
- fraud.flagged
- penalty.applied
- level.up
- badge.awarded
- quest.completed
- flash_event.won
- battle.completed
- team_battle.completed
- season.finalized
- market.redeemed
06 / Modules & pricing
KPI ARENA IS INCLUDED IN EVERY PLAN.
Start with the plan that fits your team size, switch on modules when you need them, top up quotas by the month. No long-term contract, pay by QR inside the app.
Add-on modules
Pay only for what your team needs.
Each plan includes the modules marked ✓. Lower plans can switch them on monthly from the Billing Hub — the first month is prorated to the days left in your cycle.
KPI Arena (Gamification)
Quests, Happy Hours, 1v1 and team-vs-team battles, seasonal leagues, reward shop, AI coach.
Included in every plan
Field Sales & GPS Check-in
Location-verified GPS + photo check-ins, fingerprint/Face ID confirmation, voice reports.
Included in every plan
Requires: KPI Arena (Gamification)
Open API & Webhooks
Your CRM/ERP pushes deals into KPI Arena via API; HMAC-signed webhooks push events back out.
Included in Pro, Enterprise
Other plans: …
Requires: KPI Arena (Gamification)
Permanent audio archive
Keep reps’ original recordings forever for audits, training and dispute resolution.
Any plan: …
Requires: Field Sales & GPS Check-in
Enterprise Security
Limit signed-in devices, force remote sign-out, session policies for large chains.
Included in Enterprise
Other plans: …
07 / FAQ
KPI ARENA QUESTIONS.
What is KPI Arena?
It is Playbook AI’s gamification module for field sales, telesales and customer-care teams: every visit, deal and quest turns into points, levels and rewards, and managers run 1v1 battles, team battles and seasonal leagues.
How do I know a rep really met the customer?
Each check-in combines GPS compared with the customer’s location, a photo checked for time and place, fingerprint/Face ID on the rep’s phone and a voice report. Suspicious check-ins have their points held for manager review.
Does check-in work without mobile data?
Yes. Check-ins, photos, recordings and biometric confirmation all work offline, queue on the device and sync when back online. The real capture time counts for Happy Hours and quests.
Can it connect to the CRM/ERP we already use?
Yes. The Open API & Webhooks module lets your CRM send won deals, meetings and cancellations into KPI Arena, and receive events (check-ins, level-ups, battle results…) through HMAC-signed webhooks with automatic retries and a delivery log.
How is KPI Arena priced?
KPI Arena and Field Sales (GPS check-in, biometrics, voice) are included in every plan; Voice AI minutes grow with the plan. Open API & Webhooks is included from Pro and can be added monthly to lower plans. Voice minutes, webhook deliveries and API calls can be topped up any time.
Can the AI penalise reps unfairly?
No. The AI only holds points for a manager to review; a human always makes the final call. Reps can appeal and points are restored when an appeal is upheld.
Free trial, no card required